Return and Refund Policy

At Muktanshh by Soona, we take great care in providing accurate product descriptions, detailed sizing information, and high-quality imagery to help you make informed choices. Each piece undergoes a thorough multi-layer quality check before it reaches you. However, if you are not fully satisfied with your order, we’re happy to assist you with exchanges.

Exchange Policy
We currently offer exchange services for domestic (India) orders only. Please review the conditions below:

Eligibility for Exchange:
Items must be unused, unwashed, unworn, and returned in their original packaging with all tags intact.

Exchange is applicable only to orders placed on our official website: www.muktanshhbysoonaa.com.

Requests will not be accepted for issues related to color variation, fabric material, or perceived quality, as slight differences in color may occur due to screen settings.

Exchange Terms:
Exchange requests must be raised within 72 hours of delivery.

A processing fee of ₹200 per article will be charged for exchange.

If you have received a damaged or incorrect product, please email us at support@muktanshhbysoonaa.com within 72 hours with images and order details.

We will attempt a reverse pick-up twice. If unsuccessful, you will be required to self-ship the item to our warehouse.

Once the returned item passes our quality inspection, the replacement (new size/item) will be dispatched within 24–48 working hours.

Exchanges are allowed once per order. Multiple exchange requests for the same order will not be accepted.

Exchange will be accepted only for products of the same or higher value.

Exchange orders are not eligible for further exchange.

Exchange Process
Raise your exchange request via email at support@muktanshhbysoonaa.com within 72 hours of receiving your order.

Our team will guide you through the process, including payment for the exchange fee and pick-up confirmation.

Once your item is received and inspected, we will dispatch your exchange order.

Self-Shipping Instructions
If reverse pickup is not available at your PIN code, please courier the product(s) to the following address:

Please ensure the package is secure to avoid damage in transit.

Clearly mention your ORDER ID and registered mobile number on the package.

We recommend using India Post – Speed Post for reliable delivery.

Cancellation Policy
COD orders may be canceled before dispatch by emailing support@muktanshhbysoonaa.com.

Prepaid orders cannot be canceled once placed.

We reserve the right to cancel orders in situations such as unavailability of fabric/raw material, pricing errors, or payment verification issues. The final decision lies solely with Muktanshh by Soona.

Refund Policy
We do not offer returns or refunds on products once delivered.

However, we offer a size exchange facility under the conditions outlined above.

Please refer to this Exchange & Cancellation Policy for all relevant information.

For any assistance, feel free to reach us at
📧 support@muktanshhbysoonaa.com
🕒 Monday to Saturday | 10:00 AM – 6:00 PM