Privacy policy

At Muktanshh by Soona ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase on [www.muktanshhbysoonaa.com] (the "Site") or interact with any of our services (collectively referred to as the "Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted here with the updated “Effective Date.” We encourage you to review this page periodically.

2. Information We Collect

A. Information You Provide to Us

We collect personal information that you voluntarily provide, including:

• Contact Information: Name, address, phone number, email

• Order Details: Billing/shipping information, payment confirmation

• Account Credentials: Username, password, security questions

• Shopping Activity: Items viewed, added to cart or wishlist

• Customer Support Communications

Providing this information is optional, but necessary for access to certain features.

B. Information Collected Automatically

We use cookies and similar technologies to gather:

• Device and browser details

• IP address

• Browsing behavior on our Site

• Interaction with our emails or advertisements

For more details, refer to Shopify’s Cookie Policy.

C. Information from Third Parties

We may also receive data from:

• Ecommerce platforms (e.g., Shopify)

• Payment processors

• Marketing affiliates

• Analytics and fulfillment partners

We treat all third-party information in accordance with this policy.

3. How We Use Your Information

Your personal information is used to:

• Process and fulfill orders

• Manage your account

• Communicate order updates or support details

• Deliver targeted promotions and marketing

• Detect and prevent fraud or unauthorized activity

• Improve and personalize your experience

• Fulfill legal obligations

4. Sharing Your Information

We do not sell or share sensitive personal information for profiling or behavioral advertising unless explicitly disclosed.

5. User-Generated Content

Content or reviews you post publicly on our Site may be visible to others. We are not responsible for how such publicly shared information may be used by third parties.

6. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content, policies, or data handling practices of these third-party sites. Please review their privacy policies directly.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has shared personal information with us, please contact us so we can delete the data.

8. Data Security and Retention

We use reasonable security measures to protect your information. However, no system is completely secure.

We retain your data as long as needed to:

• Provide our Services

• Fulfill legal obligations

• Resolve disputes and enforce policies

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Correct inaccuracies

• Delete your information

• Request data portability

• Opt-out of marketing or data sharing

• Withdraw consent

• Restrict or object to processing

• Appeal denied requests

To exercise your rights, please contact us using the details below. We may verify your identity before processing your request. Authorized agents can act on your behalf with appropriate documentation.

10. International Users

If you are located outside India, please note that your information may be transferred to and processed in countries where we or our partners operate. We use safeguards such as Standard Contractual Clauses to ensure protection during international transfers.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

📧 Email: support@muktanshhbysoonaa.com